Poltergeist Team

Overview

The Poltergeist team is a part of the Community Management branch. The team are responsible for bringing up feedback from players as well as their own to the Heads of each department. Their job is to listen to the players through different platforms such as the Feedback and Suggestions section on forums, discord, and even in-game. Poltergeists are also responsible for testing new gameplay and updates before they are released and provide their feedback. 

Requirements

• You must have a Discord account and have a working mic
• Must have use of your own personal email account
• You must be at level 71 or above on the server
• You must be at least 14 years old
• You must be active on the server. This rank will require you to play at least 7 hours a week on the server

Responsibilities

• Playing through new gameplay (events, quests, etc.) before it is released to give feedback
• Constantly keep an open mind to find new ways to improve the server
• Create and send feedback forms for the Discord server, so we can consistently measure how well we are satisfying the player base
• Listen to other players, and respond to their ideas. If you believe the idea is good, notify the team

Rank Descriptions

Poltergeist

Poltergeists are the entry rank in the Poltergeist team. The Poltergeist’s main responsibility is listening to the players, whether this is on the feedback and suggestions section of the forums, or in-game. They pass this information onto the rest of the team, so it can be discussed and then brought up to the head of the specific department. They also test gameplay and new updates before they are released and leave their feedback. This is all done with the player kept in mind.

Sr. Poltergeist

Sr. Poltergeists inherit the responsibilities of the Poltergeists. They also organise testing sessions, feedback forms and make sure the feedback is submitted in an organized matter. They are a link between the Poltergeists and the Leads & Heads of Departments.

Lead Poltergeist

Lead Poltergeists are the lead(s) of the Poltergeist team. They manage and monitor the team, as well as assisting in training.